All customers have 24 hours from which they receive their items (confirmed by USPS tracking info) to contact us about any issues with their purchases, after the 24 hour period we reserve the right to reject any returns or exchanges. Pictures might be required for some returns and/or exchanges.

To be eligible for a return or exchange, your item must qualify as defective or damaged.

We do NOT accept returns or exchanges If an item you purchased happens to not be within your style or liking, that is why we do offer our customers a sample option (Unless item is not listed under sample pack).

REFUNDS are NOT issued under any condition, once your order has been placed, if you have further questions regards to a refund please contact us via email. You may modify your order by emailing us within 24 hours of time of purchase.

Alexandria Fragrances offers shipping to all 50 U.S states, Puerto Rico, Guam and U.S. Virgin Islands.

• Processing time usually takes from 3 to 5 days from time order was placed. (Processing does NOT mean shipping time, we are referring to time to pack your order)
• Processing takes place Monday through Friday 9am till 5pm. Orders are not processed on weekends and major U.S holidays.
• As soon as your order is processed you will recieve your personalized tracking number.

Standard USPS shipping usually takes 2 - 5 business days in transit, pending on the destination. (shipping time subject to change during major U.S holidays)

UPS Ground takes longer than usual to be scanned, please note that your order might experience delays notification arrived to facility.

Please make sure to track your item using the tracking number provided to you - as we are NOT responsible for any lost or stolen packages. If your package has been lost or stolen please contact USPS for further assistance and provide your tracking information.

We are pleased to offer worldwide shipping to our international customers. However, please note that all international orders are placed at the buyer’s risk and liability.

Processing Time:

• First Class Mail International: Deliveries generally take between 7–21 days to arrive, depending on the destination.

• Priority Mail International: Deliveries generally take between 6–10 business days to arrive, depending on the destination.

Processing takes place Monday through Friday, 9 AM to 5 PM (excluding weekends and major U.S. holidays).

Once your order is fulfilled, you will receive an order confirmation email with your order details and tracking number. Please allow at least 24 hours for the tracking information to update on the USPS website.

Customs Duties and Fees:

Please be aware that Alexandria Fragrances is not responsible for any import duties, taxes, or additional fees that may be required by your country’s customs authorities. It is the buyer’s responsibility to check their country’s customs policies and regulations before making a purchase. If any additional charges are imposed, they must be settled by the buyer. Alexandria Fragrances will not cover or reimburse these costs.