Shipping policy
Shipping Policy
Last Updated: [8/20/2025]
At Alexandria Fragrances, we strive to provide fast and reliable shipping to our customers. Please review our shipping policy carefully.
1. Order Processing
Orders are typically processed within 1–3 business days. Processing time may vary during peak periods or for custom products.
2. Shipping Methods & Carriers
We use standard shipping carriers such as USPS, UPS, FedEx, and DHL, depending on your location and selected shipping option at checkout.
3. Shipping Times
Shipping times vary depending on destination and shipping method selected. Delivery dates are estimated and not guaranteed.
4. International Orders
For international shipments, customers are responsible for all customs duties, taxes, or fees imposed by their country. We do not guarantee delivery timelines for international shipments due to customs and other factors beyond our control.
5. Lost or Stolen Packages
Alexandria Fragrances is not responsible for lost, stolen, or delayed packages once they are marked as shipped or delivered by the carrier. Customers must contact the shipping carrier directly to resolve such issues.
6. Incorrect Addresses
We are not responsible for orders shipped to incorrectly provided addresses. Please verify all shipping details before submitting your order.
7. Damaged Packages
If your package arrives damaged, you must notify the carrier immediately. We are not responsible for damage caused during transit.
8. Carrier Delays
We are not liable for delays caused by shipping carriers, weather, or other external factors.
9. Force Majeure
We are not responsible for failure to deliver due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, shipping carrier issues, customs holds, or government actions.
By placing an order on our website, you agree to these shipping terms and acknowledge that Alexandria Fragrances is not liable for any issues beyond our control once your package leaves our facility.
For questions or concerns, please contact us at:
📧 sales@alexandriafragrances.com